Refunds & Cancellations

At Laura Serene, we strive for perfection in every bespoke creation. Due to the high-tech, personalized nature of our garments, our refund and cancellation policy is as follows:

1. Bespoke Orders

Each garment is individually crafted based on your unique design and body measurements. As a result, bespoke items are non-refundable once production has commenced.

2. Cancellation Window

You may cancel your order within 24 hours of purchase for a full refund. After this period, our team begins the fabric procurement and pattern-making process, and cancellations will no longer be possible.

3. Alterations

If your garment does not meet the specified measurements, we offer a complimentary alteration service. Please contact our concierge within 7 days of receiving your order to initiate this process.

4. Manufacturing Defects

In the rare event of a manufacturing defect or damage during transit, please provide photographic evidence to our support team. We will prioritize a replacement or resolution for your piece.

5. Contact Consent

For any refund or cancellation inquiries, please email concierge@lauraserene.com with your order number.